Refund Policy

Effective date: October 5, 2026

We want every order to be right. If something isn’t, tell us and we’ll make it right.

How to report a problem

Call us at (571) 992-5944 or email info@thefirstbite.co within 24 hours of delivery. Please have your order number ready (it’s on the confirmation page) and, if you can, a photo of the problem.

What we refund

• Missing items: refund for the missing items.
• Wrong items: refund for the wrong items.
• Quality problems (for example spilled, damaged or not cooked properly): partial or full refund of the affected items.
• Order never arrived: full refund, including the delivery fee and tip.

If your order arrives significantly later than the estimated window, contact us at info@thefirstbite.co or (571) 992-5944 and we’ll make it right — refunds or partial refunds are at our discretion.

What we can’t refund

• Orders that couldn’t be delivered because the address or phone number was wrong or incomplete, or no one was available.
• Personal taste, or problems reported more than 24 hours after delivery.
• Orders cancelled after we started preparing them.

Cancellations

Orders go to our kitchen straight away. Call us as soon as possible if you need to cancel. If we haven’t started preparing your order, we’ll refund it in full.

How refunds are paid

We don’t offer store credit. Approved refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.

Contact and legal notices

Shawerminos LLC d/b/a First Bite
c/o ZenBusiness Inc. (Registered Agent)
2008 Bremo Rd Ste 110
Richmond, VA 23226
Phone: (571) 992-5944 · Email: info@thefirstbite.co